Terms of Return & Exchange

Gemstones – Return Policy

• The customer may return the product within 20 days of delivery, provided the product is not damaged and the original certificate is returned.
• To initiate a return, the customer must contact our executive via WhatsApp to request a reverse pick-up. Our delivery partner will handle the process.
• The parcel must be properly packed with due care. The product should not be visible from the outer packaging.
• The 20-day return period begins from the date of delivery (as per the delivery partner’s update).
• After 20 days, any return request will be treated as a Buyback. Please refer to the Buyback Policy for details.
• Customized jewellery (rings, pendants, or any other jewellery) cannot be returned. However, it may be eligible for exchange or buyback as per applicable terms.
• Bracelets and malas are not eligible for return once purchased.

Gemstones – Exchange Policy

• The exchanged product will be delivered within 5–7 working days after confirmation of the new product selection and successful Quality Control (QC) check.
• Exchange requests must be made within 20 days from the date of delivery.
• The 20-day period starts from the delivery date (as per the delivery partner’s update).
• After 20 days, exchange requests will not be accepted. The product will instead be treated under the Buyback Policy.
• Products sent for exchange must pass the QC process (no damage and original certificate required).
• Customized jewellery sent for exchange will be accepted only if the reason is valid. Upon approval, the customer may select a new product of their choice.

General Rules – Return & Exchange

• The following documents are required: Original invoice and certificate (if applicable).
• The management reserves the final right to approve or reject any return or exchange request.